Terms of use

This is a courtesy translation. These terms are governed by Ivorian law, and the French version prevails in the event of any difference between the two.

1. Who publishes the service

Klarsono is published by Loïc Demanou, a private individual established in Côte d’Ivoire. Contact: [email protected]. The publisher’s address is not published here: it is held by the hosts, whose details appear on the Legal notice page.

By bank card, paid plans are sold by Polar Software, Inc. (United States), our online reseller, which is the Merchant of Record for those orders: it collects payment, issues invoices and receipts, and collects the applicable taxes. By mobile money, in Côte d’Ivoire, the publisher sells you passes and top-ups directly, and Paystack processes the payment. Either way, Klarsono provides you with the service, under these terms.

2. The service is in beta

Klarsono works, but it is young. Features may change, be suspended or disappear, and interruptions are possible. We will warn you of any change that takes something away from you.

3. Your account

You create an account with an email address or with Google. There is no password: signing in goes through a single-use link or through your identity provider. You are responsible for access to your mailbox. An account is personal; do not share it.

You must be at least 15, or have your parents’ consent, to create an account.

4. Plans, minutes and payment

• The free plan gives 10 minutes of HD voice, once only, when you sign up, then your browser’s voice without limit.
• The paid plans give a monthly allowance of HD voice minutes, reset every month on the anniversary of the payment — for a pass, of the day it starts —, including on the yearly plan and the twelve-month pass. Unused minutes do not carry over.
• A top-up adds minutes valid for 90 days, and is reserved for subscribers and pass holders.
• The detail is on the Pricing page, which prevails.

Card payment is made with Polar, on its secure page, under its buyer terms, which you accept when you pay. Klarsono never sees your card number.

• The dollar prices on the Pricing page include all taxes: what is shown is what you pay.
• A subscription renews automatically at each due date, at the same price, until you cancel it. The yearly plan is paid in one go, for twelve months.
• You can cancel it at any time from “Manage my subscription”, in your account area: it then stops at the end of the period already paid for, with no further charge.
• If a renewal cannot be charged, the paid plan is suspended until the payment goes through; you update your payment method from the same place.
• Refunds follow the refund policy.

Mobile money payment (Orange Money, MTN MoMo or Wave, Ivorian accounts only) is made on Paystack’s secure page, then approved on your phone. It buys a pass or a top-up, sold to you directly by the publisher. Klarsono keeps neither your phone number nor any code.

• A pass is paid in advance, for one month or for twelve months. Its price, in CFA francs, is shown before you pay: it is the amount you are asked for.
• A pass does not renew by itself: it ends on its date, and nothing is charged afterwards. You can extend it before it ends: the new pass starts when the current one finishes, without losing a minute.
• A pass cannot be combined with a card subscription in progress. To change plans, wait for your pass to end.
• The pass opens as soon as Paystack confirms the payment, and you receive an email. A payment that does not go through buys nothing.
• Refunds of a pass follow the same refund policy.

How a mobile money purchase is made. In your account area, the total price of the pass or top-up is shown before you pay, along with, for a pass, a summary of the plan and length you chose. Until you approve the payment on your phone, you can go back to correct your choice, or cancel from Paystack’s page. The purchase is made in French or in English, depending on the language of the site; the French version prevails. Your order is recorded: the email that confirms it serves as acknowledgement of receipt, and you will find it in the export of your data, from your account area.

5. What we ask of you

• Only use Klarsono on videos you have legitimate access to. The dubbing is for your personal use; it does not entitle you to redistribute anyone else’s content.
• Do not work around the allowances, do not share your account, do not resell the service.
• Do not attempt to harm the service, its infrastructure or its other users.

In the event of a serious breach, we may suspend an account. We will write to you to say why.

6. What we do not guarantee

Machine translation and a synthetic voice can get things wrong. Klarsono is an aid to understanding, not a certified translation: do not use it as your only source in a medical, legal or otherwise critical context.

The service depends on third-party providers. If one of them goes down, Klarsono falls back on an alternative where one exists, and tells you when none does. We guarantee neither continuous availability nor compatibility with every site.

7. Liability

We are liable for direct damage resulting from a failure on our part, up to the amounts paid for Klarsono over the previous twelve months. Nothing in these terms excludes liability that the law forbids excluding.

8. Ownership

Klarsono, its name, its logo and its code belong to us. The content you watch belongs to its authors or their platforms: Klarsono gives you no rights over it. The transcripts and summaries produced for you are yours.

9. Termination

You may leave whenever you wish and delete your account from your account area, in one click. Deletion is permanent: it also stops your subscription, with no further charge, and ends your pass. Nothing is refunded automatically: if you want a refund, ask for it before deleting your account. We may close an account that has been inactive for a very long time, after warning you.

10. Changes

We may change these terms. Significant changes will be announced by email at least 30 days before they take effect. Continuing to use the service after that date counts as acceptance.

11. Governing law

These terms are governed by Ivorian law. In the event of a dispute, we will first seek an amicable solution: write to us at [email protected]. Failing that, the Ivorian courts will have jurisdiction. If you are a consumer, this clause takes nothing away from you: you keep the right to bring proceedings before the courts of your place of residence, and the mandatory protections of your country continue to apply.