Refunds

This is a courtesy translation. These terms are governed by Ivorian law, and the French version prevails in the event of any difference between the two.

Klarsono is in beta and no paid plan is open yet: nothing is sold today. This policy will apply to subscriptions as soon as they open.

You only pay for what you used

You can cancel your subscription at any time and get back the part you have not used. What Klarsono consumes is voice minutes, so the refund is worked out in proportion to the minutes you have not used in the current period.

• Example: Essentiel costs $11.00 for 150 minutes. If you have used 30 and you cancel, we refund the remaining 120 minutes out of 150, that is $8.80.
• On the yearly subscription, the whole months that remain are refunded too, each at one twelfth of the yearly price.
• Minutes you were given, at sign-up or as a goodwill gesture, are not part of the calculation.

What a refund changes

A refund ends the subscription straight away: the paid plan’s minutes are gone, and your account returns to the free plan. If you would rather keep your minutes until the end, cancel without asking for a refund: the subscription will stop at the close of the period already paid for.

How to ask

• Write to [email protected] from your account’s email address, asking for a refund.
• The amount is worked out on the day of your request, from the minutes counted in your account area.
• The refund goes back to the payment method you used.

Your rights

This policy adds to the rights the law of your country gives you; it does not replace them. If you live in the European Union, the law gives you 14 days to withdraw from a contract concluded at a distance; in that case too, only the service already provided remains due.

A question

For anything to do with a payment: [email protected]. This address is read, and we reply.